THE WORLD’S MOST WIDELY USED IT SERVICE MANAGEMENT FRAMEWORK
The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.
Adopting and adapting ITIL according to each organization’s specific requirements enables service providers, regardless of type, size or location, to
Support business outcomes
Enable business change Optimize customer experience
Manage risk in line with business needs
Show value for money Continually improve For the service management professional,
there are many benefits of taking the ITIL journey, attending training and taking exams. For example, you can: Learn how to apply ITIL tools, techniques and concepts to improve your efficiency and effectiveness Identify and focus on the highest value activities to help the organization Improve communication by encouraging the use of common terminology Gain confidence for your plans from best practice, and help to make the change happen
|BATCH TIME||START DATE||END DATE|
|5-7 pm||Mon 11 Nov 2019||Wed 11 Dec 2019|
ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.